Ronnie Robinson Dodge - Green Cove Springs, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Appointments are always kept and on time. I drive thirty miles to reach the dealership and my Ram diesel truck run like a champ. I have always been notified of problems with the vehicle and their service personal are honest in the appraisal and they have the expertise to fix the problem at hand. When I bought the vehicle the service personal advised me of a preventive maintenance schedule recommended by Chrysler and it has been most helpful. My truck has 105,000 miles on it and I pull a 9,000 pound camper. I have had some service issues with the truck but They have always been fixed quickly.
Submitted by: David White
Number of dealership visits=Numerous, Last visit date=11/29/2004, Date report submitted: Nov 30 16:56:01 EST 2004

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We needed a van and I was only in the area briefly before having to travel on business; my wife has a handicap (that's why the van). I spent a whole day with the dealers in Jacksonville -- who were fine, I guess, but you go through the hassle of the whole dealer experience. We called the store in Green Cove late on a Sunday afternoon, spoke to Ronnie himself, who brought a van that matched our needs to our house; helped us see if my wife's wheelchair would fit; helped us work out where she could sit and how; and, moreover, brought the invoice over, gave us a price based on it, explained what he would make (showed us the holdback figure, too), and took our information. By noon Monday he brought us the van and had the paperwork ready. No pressure, just a reaction to a need and our situation. First rate, and I won't buy anywhere else in the future!
Submitted by: Ben Lowe     bmlowe[a]comcast.net
Number of dealership visits=1, Last visit date=08/30/2004, Date report submitted: Sep 1 12:22:19 EDT 2004

Sales=Good, Service=Avoid, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I am certain that the dealership itself is trustworthy. However, the service manager... Stan, is rude and lazy.
he only tends to the vehicle of the owner, on a regular basis. Moreover, when you explain a problem to him its as if he's not even listening. please take it from me do not waste your time or money! Go to St Augustine dodge. its well worth the drive.
Number of dealership visits=5, Last visit date=three weeks ago, Date report submitted: Nov 16 03:32:40 EST 2003

Sales=Poor, Service=Excellent,
Svc. mgr. extremely honest and very helpful. Repaired vehicle for intermittent elect. problem three other repair shops couldn't. Highly recommend svc. dept.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 06 Dec 2001

Sales=Don't Know, Service=Avoid,
The Service Manager was untrustworthy, untruthful and totally unprofessional. He cost me a lot of money and didn't tell me up front, about the problems his mechanic saw while evaluating my vehicle. I had the vehicle repaired to his recommendation. Later, when the problem repeated itself, is when I found out "The Rest of the Story"!!! The only reason they are a "Five Star Dealership", is because of the product they sell. CUSTOMER'S BEWARE.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007