Potamkin Rivera Dodge - Hialeah, FL

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
My van has been serviced four times since oct.2005 Last visit jan 16 2006 Promised part next day. still waiting.
Submitted by: =Nancy
Number of dealership visits=five, Last visit date=jan 16 2006, Date report submitted: Jan 23 06:57:05 EST 2006

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
those people are full of crap. the tell you everything you want to hear at first. then they tell you lies lies and more lies. and if you have a trade in for get about it you are better of selling it on the streets. they told me that the bank gave me the loan and everything was fine.
then the next thing you know i find out that they ran my credit 12 times with 10 different banks. my credit score hit the floor becase of them. and on top of that they tried to sell me the car, a dodge neon 2003 for 21,000. yeah right the most you should pay on a neon is 13,000. and that includes the trade in and the 2,000 down payment. then they call me 2 weeks later stating that the car needs to be returned because i wasn't approved and that i need a co-signer. horrible service. then on top of all of that when i come back to get my trade in back they ended up loosing my tag and they said they are not responsible for that. i wanted to fillout a law suit but it would be a waste of time cuase they'll just lie thru the whole thing.
please take it from me do not purchase a car from rivera potamkin dodge in hialeah if you want to keep a good credit score. they we lie to you to get what they want. just look at the surveys.
Submitted by: bert        tivisay15[a]aol.com
Number of dealership visits=1, Last visit date=sept 2004, Date report submitted: Dec 22 21:31:10 EST 2005

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
On October 12, 2004 I purchased a used car from Potamkin Rivera Dodge and paid them cash for the car. They said it would take a few weeks for me to receive the new tag and title to the car. That was the first lie. After one month they said they could not give me the title to the car because there was a lien on the car from whoever traded it in. According to Florida Law, the dealership has 10 days to pay off an existing lien. They said they did not want to. Why? No explanation. Finally at the end of November, 2004 they told me that they paid off the lien on the car and sent the paperwork to Tallahassee and that I would receive the title in two weeks. Second Lie. After two weeks they said the title came back in their name and that they had to resend it to Tallahassee to come back to me in my name. Third Lie. As of December 10, they told me they never paid off the lien on the car until December 2 and they are waiting for the release of the lien to come back from Capital One Finance. Bear in mind, I paid $10,000. cash for the car and expected a clean lien immediately. Today is December 19, 2004 and I still have not received the title. I have filed complaints with the Division of Motor Vehicles and so far nothing has happened. According to the State of Florida the dealership will be fined for breaking two laws. One not paying off the title in 10 days and one for issuing me 3 temp tags. You see in Florida a temp tag is only good for 30 days. According to the law that is how long it should take a dealership to provide you with the tag and the title. So far the state of Florida has not done anything except promise to help me get the title. I was lied to by the salesman, the finance manager, the sales manager and the comptroller of the company. On top of all that, they advertised the car on the internet as having 45000 miles. The car had 66000 miles. False advertising. To add insult to injury they only said the had one key to the ignition and that I had to go the the Cadillac Dealership and by my own set of keys to the tune of $85.00. At this point I want to give them the car back and get my money back. Do I trust them to give me the money back. NO. This dealership is the worst I have ever had to do business with in my life. This experience will always remain on my mind. They are bad.
Submitted by: Withheld by request
Number of dealership visits=ongoing, Last visit date=December 19, 2004, Date report submitted: Dec 19 22:00:54 EST 2004

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I brought my vehicle in for service yesterday at 2:00 p.m. It's been 24 hours and they are yet to LOOK at the truck. They won't even give me the common courtesy of returning a phone call to let me know what's going on. The only thing I can get their service advisor (Joey Hernandez) to tell me is to be patient. It's been 24 hours, I am renting a car, and you haven't even looked at the car yet???? I know what the problem is and it's a simple 45 minute fix. I can't wait to hear what they tell me when they do finally get around to looking at the truck.
John
Number of dealership visits=1, Last visit date=5-26-2004, Date report submitted: May 26 14:02:07 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
They took my $3300.00 dollars of down payment, and at the 3rd day the car was not ready to drive. They service the car at least 5 times , i told them , " i want my money back to buy another car any where else, " no way, no way, finally i got tired making stupid phone calls to attorneys, etc , one of them , at the end discovered that he was employed to defend Potankim, " sorry but i can do nothing in this case " . Big plot ?? Don't know , the thing is that there is not defense against the big fish, so be aware when you decide to buy a car , new or used, they will kick your ass always.
Number of dealership visits=1, Last visit date=27/03/04, Date report submitted: Apr 5 15:19:05 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I went there to buy a used car ,for my wife who is pregnant, ( economical reason) I Bought a Mitsubishi Outlander 2003 , and the very first day had problems with the financial guy, he want me to sign some blanks papers , i said please, fill these out first , i want to see the exactly numbers on it , wow!! that was muy sentence!!
Guy started screaming, calling me stupid and even worse , sales persons were there at the moment, also sales managers,
i left the dealer and break the contract, then the next day they call me the all day , "excuse all please, we want to sell you this car, we know is very important for you and your wife, came here we want to talk to you personally "
And the Big Stupid ( me ) came back, took the car at home and then i saw a suspension problem , went to the dealer ( less than 72 hours ) i want my money back, $3300.00 dollars of down payment, this car is unsafe for my wife and at this point what i want is my money please, !!! "NOoOO , we can no do that , deal is done, ... About is my wife has an accident with the car ?? Faces ...No answers...went to service for more than 5 times and the problem still there , i call the owner by phone , Mr . Aurelio Rivera , and he told me the same , i said , of course , was easy to cash the check , but return it is impossible !! At this point my car is still on service, today the mechanic say , "done , the problem is fixed , but i was there looking at him , what he was doing , and when i got home , one front tire had 10 pounds more than the other (28 vs 38) !!! Of course , he fixed the problem with air!!! Great service . Bottom line, Never go there , they just care about money, money and money, but i can tell you something, this experience i will only forget it if i die, Every single day Potamkin Rivera will heard about me, i want to be in their minds like they in mine, Abuse, that's the word, behind their faces you will see their true feelings. Defense ?? How ?? Violated ?? Yes , that's what i feel now, me and my family , they have our money , and we have a broken car. Thanks Potamkin , great name, at least for the moment!! Enjoy it !!!
Carlos
Number of dealership visits=1 and the last One !!, Last visit date=03/2004, Date report submitted: Mar 24 03:17:02 EST 2004

Sales=Fair, Service=Avoid,
They were average hard-sell sales-people, and they were calling all the time to have the truck brought in for it's initial "free" oil change, so I would hand them their stupid customer-satisfaction survey. I told them I didn't need an oil change at only 1,000 on the odometer, but 3 different people kept calling, so I went in at about 2,000 miles, although I thought it wasn't necessary, and they were competing for their name to be on the survey, so I gave it to this woman, and they never called again, although, technically, it's past due for the next oil change, and when I went there for an assessment of some bumper damage they wanted to send me to the other side of town to an independent body-shop guy that I had a prior unpleasant experience with $500 to fix a scratch on a bumper?? And my prior experiences there when I had a Chrysler Concorde were worse. I had rough idling from the beginning to the end, and they always told me they couldn't replicate the problem...and the last time I brought it in due to whining in the transmission, they tried to tell me it was the tires as I accelerated, and I told them I was very sure that wasn't the problem, and they had my car there all day the last time and when I called for a status check, the service mgr. Said the tranny guy hadn't checked it yet, but they checked everything else and couldn't find anything. So when I reminded him that I specified that it sounded like the transmission when I brought it in he started talking to me like I was being a royal pain in his butt, yet when I had brought it in earlier that day he assured me it wouldn't take all day. As it turned out it took 2 days, and they found out it was transmission-related, and 500 miles later the problem started again. But it's always a problem with their attitude when I need something done. I have problems with my vehicle now, and just don't want to deal with the hassle of going there and begging them to look into it properly. And, they moved without even giving any kind of notice. If I knew they were going to move from down the street to where they are now, I'd have never bought a vehicle from them. It is completely out of my way. And this was just after the first oil change they begged me to come in for. Customer service seems to be nonexistent at the Potamkin North service dept., although their sales people treated me much better than their close competition, Palmetto Potamkin Chrysler
Number of dealership visits=Several, Last visit date=06-02, Date report submitted: 07 Dec 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007