Potamkin's Planet Dodge - Miami, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Sales: Use of poor sale strategies, rude and not well trained.
Tech-dept: Advisers forgot or never took a customer service course. Bad habits like talking on the phone and use of Personal Cell conversation while talking to me. Long Waiting time to do a registration. Unhappy and miserable employees. I went to do an oil change and by the time they took care of me I was upset and tired of waiting, I left without using their services.
Submitted by: Fernando Perez             elchamo[a]hotmail.com
Number of dealership visits=2, Last visit date=3/22/05, Date report submitted: Mar 22 13:59:23 EST 2005

Sales=Avoid, Service=Fair,
These rude, disrespectful, and dishonest people will never have to worry about me spending another penny at their dealership. I had leased a vehicle with them in '99, and when it was time for the contract to expire, I went in to discuss options, as I was contemplating getting another vehicle, but was ok with the one I had been driving, too. Well, they went so far out of their way to cheat me that I walked out as 2 of the sales associates were arguing in front of me about which one of them snagged me first! And,(stupid me), I had brought the copy of the contract that I had of the lease, and wanted to know what the payments would be on the payoff price. Well, one of the associates kept going back and forth with my contract, and when he came back and handed it to me, HE HAD ERASED THE ORIGINAL BUYOUT PRICE AND TYPED IN A HIGHER ($4,000 HIGHER) AMOUNT!! And, the sales manager went along with it, not to mention he totally lied to me about why Chrysler wasn't showing up on my credit ratings. It seems that when I leased the vehicle, they wanted me to have a co-signer due to nothing in my credit history. At the time they assured me that the payment history would be reflected on both of our credit histories. Well that was a lie. I found out that they really only submitted the co-signer's info to Chrysler, aka, they did double paperwork, aka, they cheated me. They got $5,000 down and I paid on time every month for 3 years, and then at the end they told me "It's ok, WE know you paid it. You're credit is good HERE. You can get any vehicle you want with US"!!!!!! Am I the only person that thinks this is WRONG!!!!!!???? The sales associates at Palmetto Potamkin are the most arrogant, rude, cheating, lying, no-habla-Ingles-when they wanna talk about cheating you in front of you, as if you don't know what they're talking about, pieces of pond scum in the business, and they can kiss my butt goodbye forever.
Number of dealership visits=Several, Last visit date=06-02, Date report submitted: 07 Dec 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007