Jacksonville Chrysler Jeep Dodge - Jacksonville, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Jacksonville Chrysler Jeep Dodge will try to satisfy every customer. If you have a complaint with your experience here, please contact Ken Kovacs  Phone:(904) 493-0000 ext. 2015 or email: kkovacs@jaxcjd.com for a resolution to your problem.

June 25, 2009 One bogus complaint has been removed from this page, and I will be checking (for verification) the other complaints on this page. Those that can not be verified by email or phone will be removed. Dave

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Where do I Start. Well I leased two vehicles from Jax CJD, A 2005 Pacifica in May 2005 and a 2005 Grand Cherokee in Nov 2005. Every service related problem was always a hassle, and another attempt for these guys to ask for more money. Horrible Antics and the service manager Mike Kennedy will get you every time. The best is when we traded in the Cherokee, they paid the remainder of the lease on it. Also the Pacifica lease was complete so we decided to only do business with them again if they did the trade and also took the pacifica in trade as well and pay the mileage and termination fee. After 9 hours the deal was done, Straight from Leonard the sales managers mouth, and we thought it was clear in black in white. Well three months later we have been notified by Chrysler financial that they received our jeep but where is the Pacifica? June 16th until September 8th my lease turn in has set on the Jax lot and nobody had a clue where it was. So now chrysler financial wants the mileage and the termination fee $700.00. well we went into the dealership and Roland promises to wave the $300.00 term fee because we bought a used Acura TL from then ( car #3) but we need to pay the mileage $400.00 / Instead of shooting up the dealership, I will pay the mileage. But now the $300.00 Roland Promised to pay is still being demanded by Chrysler financial because it is in the agreement and Roland can not wave it. I am Glad though Leonard the sales manager lied and Roland the bigger sales manager thinks $300.00 is worth pissing off a customer that has purchased 3 vehicles from Ken Kovacs dealership. Well Guys, I have a lot of time and love to write. I will See you this weekend while I am picketing on gate parkway. I encourage anyone with a posterboard and a sharpie to meet me on saturday mornings around 9am, to voice ourselves against this group of thieves. I will not tolerate a company that will say or do anything to close a deal.
I have purchased over 10 new vehicles in my lifetime and This Dealership has been the worst experience I have ever had. I would support a class action lawsuit as I am sure the unethical practices can be proven in the court of law.
Submitted by: Larry      heywegotit[a]msn.com
Number of dealership visits=3, Last visit=9/18/2008, Date report submitted: Sep 19 12:38:45 EDT 2008
Verification requested 6-26-2009

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
On January 14, 2007 Jacksonville Chrysler, Jeep & Dodge "sold" for more than $16,000 ($15,000 + a $1,500 extended warranty) a used Dodge Stratus to my 90 year old Aunt who does not remember buying, and never intended to buy, the car. She was taken to the agency on January 14, 2007 by two younger people who "befriended" her. I do not know whether anyone at the Company knows these two people. All that my Aunt remembers is that she fell asleep at the agency and was wakened by Rex, the Finance Director for the Company, to sign papers. She remembers asking what the papers were for, but Rex declined to provide any information.
My cousin John E (my Aunt has no children) attempted to discuss the matter with Rex on January 16, 2007 and asked him to rescind the sale. He was told that "the papers" were sent to a bank in North Carolina. John asked Rex to contact immediately the bank and advise the bank there was an issue with the transaction if "the papers" were loan agreements. He said he would look into the matter and get back to John which he has failed to do despite five messages left for him over the past week. We still do not know whether the car is financed since my Aunt has no paperwork. In fact the "Purchase Option Contract" and "Application for Temporary License Plate" were in the back seat of the Dodge which was located about 45 miles from my Aunt's home.
Any reasonable person would at least be suspicious of this type of transaction if they saw my Aunt, who walks bent over, or if they talked with her for a short period of time. My Aunt has no driver's license and is unable physically to drive. She already has a car that is used to transport her to doctors, shopping, etc. and was used to take her to the agency.
In addition to the five messages left for Rex, John talked by telephone with the Company Owner and General Manager, Ken Kovacs, and asked him to rescind the sale. He promised to look into the matter and get back to him. He also has failed to respond.
In addition, my Aunt, my cousin and I went to the agency on January 23, 2007 to try to resolve the matter by returning the car. Even though the receptionist acknowledged that Mr. Kovacs was on the property we were forced to talk with a secretary and then a salesman, Steve, who was rude and arrogant and invited us to leave the agency which we did. He also refused to talk with my Aunt who was waiting in John's car. Although he would not answer questions he did admit that he knew that the Dodge would be a second car for my Aunt.
More over they sold this car to a 90 year old woman for $3,000 to $5,000 more than other dealers are charging for the same vehicle.
I do not believe that a reputable company should use these business practices. Please put pressure on this company by calls, emails, or at the very least, do not even walk in the door of their business! You will be glad you avoid Jacksonville Chrysler Jeep Dodge and so will your bank account.
Submitted by: cj2miller[a]aol.com
Number of dealership visits=3-6, Last visit=Jan. 23, 2007, Date report submitted: Jan 29 11:33:43 EST 2007
Verification requested 6-26-2009

Sales=Don't Know, Service=Excellent, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have a 2004 Dodge Ram SRT-10, I have only had it serviced by this dealership. There Viper Tech (Bam Bam) is the only person who works on my truck. I wouldn't take it to anyone else. He is strait forward with all his work. He will call and let you know exactly what he intends to do.
I have also had work done in there body shop and had very good treatment there!! My truck was damaged by the Hurricane and all damaged fixed to where you can not tell!!
Submitted by: Withheld by request
Number of dealership visits=8, Last visit=April 2005, Date report submitted: May 24 15:51:48 EDT 2005

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Spent a total of 2 hours in the dealership. Most of which picking out the Truck. My salesman was George Clark. Very straight forward guy, told him how much i wanted to spend a month, he didn't stop trying until he got it where i was comfortable. Would buy from there again
Submitted by: Matt Leach      matt[a]galactek.com
Number of dealership visits=1, Last visit=1/2/05, Date report submitted: Jan 10 16:02:44 EST 2005

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Went to the new Jacksonville Chrysler, Dodge, Jeep off State Road 9A. I was looking forward to the experience, I've never been to such a large, brand new dealership. Upon arrival, very impressed!! The place is BEAUTIFUL!! Brought my Chrysler (turbo) PT in for oil change. The staff is very unwelcoming. The service advisor tried to give us (wife and I) a worse case scenario so we would leave. He punched in my vehicle info as if we interrupted his day. (he's a big fat man, u cant miss him if you saw him). He told us the car would be ready in two hours. It was ready in 45 mins. Like I said, he was trying to get us to leave so he wouldn't have to work. That's the impression we got. I won't go back.
Submitted by: withheld by request
Number of dealership visits=1, Last visit=08/28/04, Date report submitted: Aug 29 17:12:57 EDT 2004

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Made an appointment the day before, arrived next day and dropped off vehicle. Within an hour had a call of what was wrong with vehicle and cost. Truck was reading at that afternoon with no hidden surprises or charges. Will take vehicle back again when needed.
William A Peiffer    peiffer[a]comcast.net
Number of dealership visits=1, Last visit=18 Jun 2004, Date report submitted: Jun 28 06:39:01 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: June 26, 2009