Fairbanks Chrysler Jeep Dodge Sawgrass - Tamarac, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
The dealership is full of deceitful liars. My disgusting experience began on Labor Day weekend when I went to look and and was prepared to purchase a new Jeep Cherokee. The first contact was with a salesman who, I learned, had no authority to sell me a car. He took me on a test drive and served basically as a social host and a mule who was told to gather personal information so his superiors could try to work me. First, we met with a sales manager who asked my 70-year old father if he is on crack when he suggested the price we want to pay. He later said if we got the car at that price, get him a truckload (and he would supply us with gas for a month). When we tried politely to leave, the next guy came along and insisted we talk to him since he could really make things happen. He again tried to shake us down, although we told him there was no room for movement on out part. He then turned us over to a man who claimed to be the general manager, who said we must be crazy and wished us luck. So far, the experience was disgraceful, but nothing we did not expect. We simply planned to take our business elsewhere. Within a few days, I had received at least two calls and a letter from the first "salesman." He was absolutely useless, but at least he was pleasant. Then, the scam began. I received a call from a man describing himself as a business development manager, who assured me that the deal we offered was accepted and we should come right down. I resisted and asked if he really, really meant business and he told me he never calls people unless the deal is already done. Come on down, we will do business at your price. Within an hour, there was a follow-up call from another flunky calling himself a manager, who wanted to make sure I had good directions to the dealership. When we arrived, the person who called me was "with another customer" and could not be disturbed unless I wanted to wait thirty minutes or so. Now, in retrospect, I am sure that person does not really exist but is a codename used so the deceitful people at the front desk can launch the scam. One of the men who had seen us at the original visit told us he was the manager and he could help us. He took some time in the glass sales enclosure and came out with a sheet, asking me what was owed on the trade. There is no trade. He ultimately brought a sheet out with the same inflated price he had offered before. I asked him why on earth somebody would call me when there was no real deal to be made. I accused him of bait and switch, called him a scumbag and told him to save his ridiculous excuses for the state attorney general. I intend to follow through on that promise!!!
Submitted by: Stuart Yanofsky        stusky[a]aol.com

Number of dealership visits=1, Last visit date=04-16-2005, Date report submitted: Sep 14 23:39:00 EDT 2005

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
This was the worst experience ever! I have been jerked around since day one with this calamity of errors they are clearly not doing business in good faith. Now after I have signed a contract and the car is mine they are trying to take it away from me claiming that it was supposed to have been shipped somewhere else. They have hung up on me when I have tried to speak with them about all these errors and insist that I return the car so it can be shipped out to where it originally was supposed to go. The company is full of ignorant people who clearly have no clue what they are doing and conducting deceptive business practices. I will never go back there nor will anyone within 10 feet of me that I can tell my story to.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=09/14/05, Date report submitted: Apr 27 08:23:10 EDT 2005

Sales=Poor, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
On Sunday, November 20th, 2004 I had the unpleasureable experience of dealing with Gary Robinson in the finance department for the purchase of an extended Warranty on my 2002 Jeep Grand Cherokee. My car was previously in the service department to replace a broken window regulator and since the car was out of warranty I had to pay for these repairs myself, figuring purchasing the extended warranty was a good idea. After working with Gary to finalize the purchase of the Warranty (this as after he tried to sell me the outrageous Optional Car Care Package, telling me it was not optional. Since I read all items put in front of me from a car dealership, I had to fight with him to demonstrate this was Optional. His response, "Guess they changed it and I was unaware, but do you realize we will have to redo all the paperwork and that will take time". I am positive there are people he has stuck this to in the past. At the time of the purchase, I questioned him about a pre-service inspection being required and he told me as long as the car was running fine their was no reason. 19 days later, I brought the car in for a strange noise coming from the a/c and the master cylinder I had replaced 90days earlier was defective. I was also advised by the service department of a MAJOR oil-leak, yet never saw any oil remnants in my driveway or office parking spot. Because they said this could lead to major engine trouble, I did agree to have it repaired as well. When Fidelity Warranty came to inspect the vehicle, they denied the claim due to "No pre-inspection survey on file". I was now responsible for the repairs and the dealerships stance was, yes we screwed up and should have followed procedure, but we didn't, Sorry, we will refund the Warranty Premium. To make matters worse, my car was in the Service Dept for 2 weeks because the Master Cylinder was on national back-order. I was told by the Service Manager (Pete) and the parts manager that they would add to the priority ship list. Chrysler told me the part would ship 12/23. When I called 12/27 to verify the part had been shipped, Chrysler told me I was on the low-priority list. I began to call neighboring Jeep dealers and found the part myself. I called Fairbanks Parts Mgr, told him where I found it and that he had 24 hrs to purchase the part from that dealership and install and finalize my repairs. Amazing how I could get the part in a day, they had almost 2 weeks to call around and couldn't get the part. I have since gotten my vehicle back from the dealer, but 2 days later the check engine light went on and was told to bring the car in so they could look at it. I know if there are repairs I am going to have to pay for it. They likely did this deliberately since I am continuing to call to get them to foot the original $1385 dollar repair bill that should have been covered by the extended warranty. These guys are liars, crooks and cheats and would never do business with them again. I am thinking about a lawsuit nd will b taking a 1 page ad in the local newspaper to solicit other potential claimants whom this may have happened to.
Submitted by: Kevin Jonas      jonas_k[a]bellsouth.net
Number of dealership visits=3, Last visit date=12/29/2004, Date report submitted: Jan 7 11:52:29 EST 2005

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Came in for the 10000 trade in for any vehicle. Found out limited to 3 different cars (04' T&Cc, 04' Jeep , and 03' Durango's) I said fine, show me the 03' Durangos. They only had 1 in stock and wanted $10,000 over actual value. What false advertising.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=10/03/04, Date report submitted: Oct 3 21:58:03 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We were in an accident that totaled our vehicle. We had been renting Dodge Ram Pickup. We knew this was the perfect car for our family. So my husband stopped in a nearby store. He spoke with a sales person and manager and was honest about a past repo so they wouldn't waste our time. They told him they could help him - Bring back the wife. We got there with our kids, they insisted we both test drive the vehicle. He has us pick out the vehicle we want from stock. We finally sat down to input the info, the salesperson did not know how to even work a computer let alone there system. After about 2 hours, he gets our credit info and within 5 minutes tells us that they cannot help us at all. He made an inquiry to our credit under false pretenses. They are jerks!
Denise Nieves
Number of dealership visits=1, Last visit date=4/25/04, Date report submitted: May 2 14:51:51 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007