Mitchell Dodge - Simsbury, CT

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Service replaced a transmission when all it needed was a computer reflash, Customer supplied tsb prior to trans replacement about computer reflash. Dealers test equipment wasn't working properly, and needed a computer software update. To make a long story short, the dealer didn't find out there equipment wasn't up to par until the trans was installed and the same condition was there when i picked the truck up. The dealer then wouldn't accept the fact that they made a costly error and wouldn't work to resolve the issue with the customer.
Submitted by: Withheld by request
Number of dealership visits= a lot, Last visit date=4/19/04, Date report submitted: Feb 21 15:20:41 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I am new to the area and found Mitchell Dodge to be a wonderful experience. I was so pleased I am currently looking at the new magnum for my wife. I have purchased many cars and trucks over the years and this by far was the best overall experience. The service department is great as well, real nice people!
John Gonsalves
Number of dealership visits= a lot, Last visit date=4/19/04, Date report submitted: May 24 11:13:30 EDT 2004

Sales=Poor, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought a used truck with a warranty, that they said was clean, clean, clean. It last three days before trouble and has been in the service department for about two and a half week for part etc...AHHH
Kenny
Number of dealership visits=4, Last visit date=10/15/03, Date report submitted: Oct 17 15:19:18 EDT 2003

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
The service department is making up for the slow sells of new vehicles. example: machined brake rotors in front for $350. New rotors are $20 per piece. This goes on and on. These people are thieves and pick pockets. They always have to test the car overnight before returning. Why? so all the service department people can get home. These shop ought to be investigated and shut.
Number of dealership visits=12, Last visit date=5/03, Date report submitted: 04 Jun 2003 16:03

Sales=Good, Service=Fair, bought there=Yes, scv_there=Yes, No comments offered
Number of dealership visits=2, Last visit date=2001, Date report submitted: 25 Mar 2003 19:34

Sales=Excellent, Service=Excellent,
I went looking at the 2002 Dodge Ram at two other dealers before stopping at Mitchell Dodge. I asked a lot of questions at all three dealers in regards to options on the Ram. The first two dealers either did not know the answers or just said not available. Bill Mason at Mitchell's knew the answers to all my questions. I was able to order all the options I wanted. He even informed about a "Farm Bureau" savings bonus of $500 that no one else knew about. They are great. My new truck cooked an oxygen sensor with only 50 miles on the truck. I drove to Mitchell Dodge with the truck and they brought it right in and replaced the sensor in no time flat. Great service. This is my second new truck with them and I have always been happy with the service. I love my new Dodge Ram!
Date report submitted: 11 Mar 2002

Sales=Good, Service=Avoid,
Every issue requires multiple visits. The straw that broke the camel's back: They overtorqued a hub bolt on the rear end and glued it back in! This was discovered by the next dealership who showed me the yet to be completed removal of the axle. Sure enough, there was gray "glue" holding a sheared bolt. Mitchell naturally denied any involvement. NEVER AGAIN!! 15 Nov 2001

Sales=Good, Service=Avoid,
Service department works on the theory if the computer doesn't store a code, it ain't broke! Every repair was several trips back. They even managed to dent the thing when it was in to have a few scratches they put in it fixed. Unbelievable incompetence.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007