Courtney Dodge - Watertown, CT

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
Brought vehicle in for service, ordered wrong parts, "no sorry for having to take a half of day off" Went in a second time, (another 1/2 day with no pay!) waited 2 hrs past my scheduled time with no explanation as why, the only reason I feel it was worked on was that I mentioned to the service manager that my vehicle hasn't moved in 1 1/2 hrs. Still no apologies and no offer to give me a loaner car for the afternoon. I advise everybody to avoid this place. Going to call Dodge customer service and complain about them. I feel better now!
Number of dealership visits=10-15, Last visit date=02/26/03, Date report submitted: 27 Feb 2003 12:31

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
The service department is excellent! They just helped me out and didn't treat me like a woman who knows nothing about cars, even though I am. Very polite and courteous good place to buy and service..
Number of dealership visits=3, Last visit date=2/2/03, Date report submitted: 13 Feb 2003 17:02

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
a great selection of Dodge's, they stock 30 of everything. If you want to see Dodge's go to Courtney!! I got a good deal and drove it home in 2 hours. A good dealership, they beat my best internet price by $300!!! I had a hard time parking though there are not enough spaces, but it was worth the hassle. They should work on the parking lot!! Overall a good experience. You will find the dodge you want.
Number of dealership visits=3, Last visit date=1/30/03, Date report submitted: 02 Feb 2003 05:59

Sales=Excellent, Service=Excellent,
My sales person (Danielle) was great, but I'm only writing in due to a great service experience. I recommend this dealership for sales and service.
Number of dealership visits=3, Last visit date=12-15-02, Date report submitted: 18 Jan 2003

Sales=Excellent, Service=Excellent,
top notch!! This place gets it!! It is much improved since Steve Courtney sold it to the new owners!!! I got an awesome price and courteous service!! a pleasant surprise!!
Number of dealership visits=3, Last visit date=1/12/03, Date report submitted: 13 Jan 2003

Sales=Excellent, Service=Excellent,
I broke down in the snow and they sent someone out to get me, and repaired my van on the spot and the price was right. Great Job.
Number of dealership visits=6, Last visit date=Jan 03, Date report submitted: 04 Jan 2003

Sales=Excellent, Service=Excellent,
no BS!! Knowledgeable sales and service. The best selection in the state and great pricing. I spoke with both the sales and service manager who were eager to help and didn't hide in an office!!! Highly recommended. Only negative is that it is hard to find a place to park it is always crowded.
Number of dealership visits=5, Last visit date=Dec 02, Date report submitted: 03 Jan 2003

Sales=Excellent, Service=Excellent, no nonsense, honest approach, the owner came out and spoke with me, Jim was knowledgeable and courteous. My Ram was ready when promised at the price promised, a great Dealership!!
Number of dealership visits=4, Last visit date=Dec 02, Date report submitted: 02 Jan 2003

Sales=Poor,Service=Don't Know,
The salesman was the most incompetent person I ever met. I researched all the information online first and I knew more than him. He also said he just came back from a 2003 RAM Truck seminar so he could answer any questions I needed answers to. Well guess what I asked three questions and he was silent. He wouldn't even give me a road test because he said he didn't have the truck I was looking for. BIG MISTAKE MISTER I am a woman who knows her stuff and I was paying cash!!!! for this truck!!!!!Real women do drive trucks you see!!!! I am not blaming the entire Dealership for this one salesman but they should hire better quality salesman to handle their big ticket items.
Number of dealership visits=2, Last visit date=10/02, Date report submitted: 12 Nov 2002

Sales=Avoid, Service=Avoid,
I ordered a new Ram from them, When I went to pick the vehicle up I was given the bums rush to sign all the paperwork and basically pushed out the door. I was told they had 15 other vehicles to deliver because it was the end of the month. Went home and found I had been Charged more than the amount agreed upon when I ordered the vehicle. I've been back there for service and it was terrible, they had the truck for the entire day and never touched it, probably because it was warranty work. This Dealership was a lot better when Mr. Courtney owned it. I wouldn't send my worst enemy to them.  
Date report submitted: 12 Dec 2001

Sales=Excellent, Service=Don't Know
Finally I found a dealership where I didn't have to deal with a sleezeball salesman or manager. These guys were helpful and didn't try to stick me with typical dealer tactics. I'm more than happy with my new Ram.

Sales=Don't Know, Service=Avoid,
I had been there 3 times, and all times they failed me. They gave me a price over the phone, so I went down to put money down on the truck, and they denied it. I got a little upset because I was through playing games with these people for the third time. I was then called a liar, a sneak, rude, and was told by the salesman that he didn't want to do business with me. They do not give solid prices, and there prices will change. The salesmen are horrible, and the two I have worked with have been pushy. I would never recommend this dealership to anyone.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007