The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This dealership is a joke. Sales waste your time by telling you they can beat any deal to get you in there. When you look at their deals the trade in value is a joke! It has to be the lowest of any Dodge dealer in area. At least it was in my case on 2 separate occasions. I thought I'd give them a second try yesterday and I even told them what the other dealers were offering as discounts and trade in value for my SUV. The offered the same discounts and $6000 less on the trade! As for service. Just as bad! I called to make an appointment and asked if could be there first thing in the morning and that I would have to wait. I was told no problem as it would take 1/2 hr at most to look and fix my problem. Got there first thing then after 1/2 hr I noticed my truck hadn't moved. When I asked when they were planning on looking at it because I was sitting waiting I was told that afternoon! When I explained the problem I was having with this they didn't seem all that bothered until the Service Manager caught this and decided that they could look at it. When I asked a question about the temp sensor they photocopied the owner guide for me! Nice, like I couldn't read that for myself. The fact that the temp display takes for ever and a day to change seemed to go unheard.
In my opinion avoid like the plague!
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=05/29/2008, Date report submitted: May 30 17:25:06 EDT 2008

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales are terrible. I go to look for an Aspen and tell them exactly what I'm looking for in terms of my trade and how much I'm willing to pay/month (I know you're not supposed to but I've done the math with all the rebates etc so I know where I can be in terms of payments on a good deal. "No problem Sir we can get you to that figure". They come back with a trade value $4000 less than any other dealer and $100 more per month than I said I was looking for. So I head out. So they call me back 2 weeks later and reckon they can get me to where I want to be as there's some additional incentives. So I got back and now they're $75 more per month! Needless to say I didn't buy the Aspen from them! Service is just as bad. I book my Ram in for warranty work and I specifically ask them if I can bring it in first thing in the morning as I have to wait for it. "No problem Sir, bring it in at 0830 and we'll look at it straight away". So in I go and I ask how long it'll be as I'm waiting. "It'll be this afternoon before we can look at it" is the response! I remind them of my request and they don't seem all that bothered until the Service Manager hears the conversation and it's looked at immediately.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=Sep 2007, Date report submitted: Sep 27 12:15:09 EDT 2007

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
At 27K miles the ECM was reprogrammed for a cruise control issue. Now I have a truck with no bottom end power, a cruise that was spot on and now varies -2 to +3mph, and >1mpg decrease in mileage. The thing stinks, never did before and now rattles, I hate that. Prestige has had the thing for 5 days, the factory rep, that I made arrangements to come out of Denver through the Dodge hot line refused. I feel like I was "baited and switched" only the switch was after the sale. The Svc dept acts like they don't hear "it's not running right" and just gives me "everything is within parameters". I loved the truck before they pulled the power and hid behind a safety recall saying "you can't go back". That really chapped me, I've worked with burnable technology for 15 years and I hate being lied to. It won't be a shame on me for them to get my $ twice, not again.
I did a lot of research and testing before I purchased. This was the truck I wanted, had demo'd to me and decided it was the one. I've talked to many that saw no real change with the recall, so my issue now falls to Prestige's Svc Dept. I spent tooo much to be treated like this. I really don't care what Prestige's issues with Dodge are, I handed my keys to Prestige and they handed them back only they kept the power, exactly what I paid for, won't again. Recall for 6sp only.
Submitted by: John Miller
Number of dealership visits=3X this issue, Last visit date=1 yr ago, Date report submitted: Nov 2 20:25:25 EST 2005

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
We are very displeased about the handling of the sale and repair of our 2001 Dodge diesel 3500 truck. We were coerced into the sale at 9 PM and into many features that we did not need. Then when some repairs came up, of course the extended warranty didn't cover. Tom Martino was dead right. We now have a truck that we can't trust to go to Lake Powell where we might get stuck without air conditioning in the desert or simply broken down with a gas delivery problem. All for $1200. We do not want to consider a Dodge product again nor this dealership which treats us like dummies.
Submitted by: SAMUEL T. VONROEDER        vonroeder0255[a]msn.com
Number of dealership visits=6, Last visit date=4/29/05, Date report submitted: Apr 29 07:24:35 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: the-spy-farm[a]losalamos-nm.com
Number of dealership visits=1, Last visit date=12-27-08, Date report submitted: Jan 15 16:10:51 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 25, 2009