Medved Chrysler Jeep Dodge, Inc - Castle Rock, CO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, bought there=No,
Took my 1997 Dodge 2500 CTD for a throttle linkage recall. When called to set up appt service advisor told me the idle would be set as part of the recall. When dropped of truck, wrote on ticket to check idle. When picked up truck and paid was told by service advisor that the idle had been set. When started truck to leave, discovered the idle had not been set. Returned to Medved. After the service advisor consulted a mechanic, the service advisor then told me that on 12 valve trucks the idle could not be set without first completing several diagnostic tests and that the cost would be $45. I agreed to pay and have the idle set. When speaking with the mechanic after the work was completed, the mechanic told me he had not performed any diagnostic tests as part of setting the idle. I paid and left. Upon leaving, I realized my heater vent controls did not work. Returned to Medved for them to find that a vacuum hose had been bumped loose. The idle was still low, although at this point I did not have the time to address it. In a phone call from the service manager the next day, the service manager volunteered that when Medved bought the Burt dealership the other service manager and ALL of the service advisors had left. The service manager also volunteered that none of the new service advisors have any Dodge (let alone Cummins) experience. At this point, I asked for a refund of the $45 since the diagnostics were not completed. The service manager told me it would take some time to get a refund as this was "corporate." I persisted and was eventually refunded the $45 that day since the diagnostic tests were not performed.
Tom Fowler      pinecreekt[a]aol.com
Number of dealership visits=1, Last visit date=12/16/2002, Date report submitted: 02 Jan 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: May 3, 2004