Ferrero Auto Center Dodge - Loveland, CO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Ferraro Dodge was having a sale and had sticker in the window of a 2008 Dodge Durango stating a $9,000.00 "discount" on the sticker price. After months of research my husband knew exactly what type of Durango we wanted and the options we were looking for. The vehicle on sale had everything we were looking for and was a color we liked. After test driving the vehicle (by the way the battery was dead when my husband and I tried to test drive and the vehicle had sat on their lot so long that a wasps nest had formed in the passenger side door about the size of a baseball) we knew this was the vehicle we wanted to drive home with that night. But apparently the "discount" was not a discount, but numerous rebates that the sales team had not even researched. We qualified for two of the three, but the third rebate is where we ran into problems. The get the last $2,000 dollars off you have to finance through Chrysler (at a ridiculously high interest rate) and you have to own another Dodge vehicle and show proof by bringing in the registration. Luckily we own several other Dodge vehicles, but we also live an hour and a half away from this dealer so showing proof by registration was tricky, but we did get a copy faxed to their offices. After doing this then they explain that we also have to finance through Chrysler to get the "discount" mentioned on the sales tag. We refused to finance through them and asked that they honor the "discount" on the sales tag. They refused and we told them this was fraud and they suddenly became defensive and angry with us (gee, you think they may have been guilty). The actions that followed amazed me, I've never been treated so poorly in my life. Needless to say we walked out after a heated discussion. I will never purchase anything from this dealer and it is still up in the air whether my husband and I will ever purchase another Dodge vehicle.

Upon returning home, we immediately searched the internet and sure enough there is a state statute and two auto dealer rules in the state of Colorado that prove this dealership was committing fraud and practicing misleading advertising. But who do I go to to report them? Who enforces these rules/laws? No wonder the American auto manufacturer is a dying breed. If they keep hiring slum bags to sell their products they won't exist in 5 years.
Submitted by: Minden Fox
Number of dealership visits=2, Last visit date=August 12th, 2008, Date report submitted: Aug 14 10:56:47 EDT 2008

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I just bought a vehicle from Ferreros. This was my first vehicle buying experience and it went very smoothly. Our sales person was so patient and kept in touch with us after the purchase to make sure we were still happy. A few days after we bought the vehicle there was a small problem with the a/c so we took it in to them. They got it fixed by the next day and put us in a rental while it was being fixed. They also went out of their way to get us lower percent rate on our loan AFTER we agreed on the first rate. They made a obvious effort to give us a good deal. I definitely recommend this dealership.
Number of dealership visits=1, Last visit date=MAY 12, 2004, Date report submitted: May 25 16:41:28 EDT 2004

Sales=Poor, Service=Avoid,
Ferraro took 5 tries to fix my air conditioner. I finally took it to a Dodge dealer in Missouri who who immediately knew what the problem was. I take exceptional care of my cars, after Ferraro worked on my truck it was scratched. It took several visits and finally marching into Ryan Ferraro's office to get the truck re painted...and then they did a very poor job. I ended up taking it to a body shop that actually knew what they were doing. These guys are a JOKE avoid at all costs. Don't waste your money or your time at Ferraros. I tell everybody I know not to go there.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 06 Aug 2002

Sales=Excellent, Service=Excellent,
Very pleasant to work with. No negotiations necessary - ordered the vehicle for invoice + $200. At the time of the delivery, the Daimler Chrysler gave us another $300 Holiday Discount - I like those discounts a lot! Overall, they did what they promised and they charged us less than what the quoted invoice was - pleasantly surprised. I asked them to do the undercoating for my new RAM - after close inspection on my creeper, I concluded that their service department did an outstanding job covering the undercarriage with the heavy-duty undercoating, filling even the tightest corners. Nice work! I highly recommend them.
Date report submitted: 29 Dec 2001

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: June 25, 2009