Moss Motors - Riverside, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
fast, easy to deal with sales people, NO PRESSURE or bad info. Service has been OK, takes a while to get in and out, usual dealership hassles. parts dept is ok, takes a while to get stuff in. Overall, not as well treated as at the BMW dealership, but then the truck cost a little
less.
Submitted by: Ed Kerley
Number of dealership visits=3, Last visit date=3/06, Date report submitted: Jun 1 17:14:06 EDT 2006

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Had a couple of minor warranty issues in the first three years of ownership (2002 Dodge RAM 1500) as well as routine maintenance. I was always treated with respect and utmost courtesy, even on repairs they were not liable for. When the vehicle was completed and ready for pick-up, it was always washed and delivered cleaner than when it was presented for service. I would highly recommend this dealer based upon my service experience-always first class.
Love my truck-Even though the newer ones (2006) have a bit more room and "bling", I am not ready to give mine up anytime soon.
Submitted by: Chris
Number of dealership visits=6, Last visit date=06/12/05, Date report submitted: Dec 22 14:31:45 EST 2005

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: Withheld by request
Number of dealership visits=8, Last visit date=9/15/2004, Date report submitted: Oct 5 20:14:14 EDT 2004

Sales=Fair, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Sales staff wasn't overwhelming. Prices had the Options added to the sticker so I could not really discern the cost as they seem to want average $3000 more than MSRP for Dealer Options. They do tend to strike that amount if asked and always mention they will beat any price. Unfortunately, the one I wanted was very dirty and dusty and sat in their back lot (2004 model too!). Their salesgirl, who was very nervous driving the larger trucks, will follow you no end and call more than any I have experienced. At least she was trying, but their sales price add-on numbers on the window kept me from them. Older sales team personnel know their product line better.
Number of dealership visits=1, Last visit date=12-7-2003, Date report submitted: Jan 23 22:11:35 EST 2004

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes,
many problems with the infamous A604 transaxle, tires and body damaged while work being done, and Pat Hadden (service director) denied any wrong doing apparently we drove in with a new tire with a hole in the sidewall and did not know it, (tire was flat) window regulators were replaced about every eight months was told that was normal, drive belt fell off while on original test drive and has been replaced about every 10k miles since, moss owner said he was in business to make money not friends so guess who gets to pay for trans repairs, let us not forget the firewall cracking problem, a crack appeared on the firewall about 21 inches long total, was referred to their body shop for a estimate, again my problem. at moss your at a loss!!!! should be their slogan.
Number of dealership visits=many, Last visit date=1999, Date report submitted: 20 May 2003 10:51

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007