Lithia Dodge of Santa Rosa - Santa Rosa, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
when we arrived at the dealership we already knew what we wanted, and called ahead and when we got there the car was waiting. the salesperson took us for a long test drive. It took us a few long hours to close the deal, and after it was closed the salesperson said there is bad news, "We just found out that there was a recall on the truck and it was illegal for us to take it off the lot until the car was fixed! (we took a test drive in a truck that was recalled for safety reasons!!) Just found out!!!!! They said it was no problem, they would deliver the truck on wednesday. We left the dealership with only the owners manual! on wednesday evening, the dealership called and said "bad news,,,due to the high volume of new trucks that needed to be repaired, there was not enough parts to go around and they had no idea when our truck would be available. 'We tried to narrow it down, days, weeks, months,,,but they said they had no idea when!! The general manager called the next day and said he had a 2007,(ours was a 2006) that just rolled into the lot, same truck, engine, color....We said we would take it (we had to have a car for my husband to commute in and couldn't wait!) He told us to come in and we would go over new numbers!! In other words he wanted us to buy a truck that cost a lot more than the one we bought and that they have not delivered as promised! (Bait and Switch?!) He told my husband that he was going through hardship because he had 50 trucks on his lot that he couldn't sell because of the recall! Yet he sold us one of them without informing us first of the recall until the final papers were signed!
Submitted by: nalleyreb[a]aol.com
Number of dealership visits=1, Last visit date=September 9, 2006, Date report submitted: Sep 15 00:38:52 EDT 2006

Sales=Poor, Service=Fair, Parts=Fair, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We went to buy a durango they over charge they lied strung us along for several hours they also insulted me over the phone. I will never go there again. They are awful and over priced on there cars.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=8/1/04, Date report submitted: Aug 6 13:59:32 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007