Huntington Beach Dodge - Huntington Beach, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
i bought a ram 1500 2001 truck 4x4 extended cab from huntington beach dodge i have had nothing but problems with it i took it to them to be fixed several times and finally i took it to 2 other dealers because huntington beach dodge could never fix it right every time i went to pick it up it wasn't done or done right or something else was wrong with it they never do what they say they are going to do and my truck now has 95,000 miles on it with a warranty they sold me after market bad warranty company and has been to 2 other dealers in 3 years for the same problem that was the problem with it when it left huntington beach dodge with and this dealer is telling me they feel the problem when they drive the truck but don't no how to fix it??????? this has been going on for 3 years i think huntington beach dodge would take that bad lemon truck and give me a new one
i would never by another vehicle from huntington beach dodge they never fixed my problem with my truck were rude on the phone and when i went there several times to confront them and the owner and there service department and body shop go though employees a lot which means they are hiring people who don't know what they are doing in every department as far as am concerned because they never got it right
Submitted by: Vikki Jennings      bcowboyk[a]aol.com
Number of dealership visits=lots, Last visit date=2years, Date report submitted: Nov 4 17:14:44 EST 2004

Sales=Don't Know, Service=Excellent, bought there=No, scv_there=Yes,
Don't know about there sales, but for Diesel Trucks these are the guys!!! I drive the hour and a half gladly to get any service or warranty work done there, they are very good, and good Diesel Mechanics/Techs are hard to find in SoCal!!
Mark
Number of dealership visits=3, Last visit date=03 April 03, Date report submitted: 03 Apr 2003 13:51

Sales=Poor, Service=Avoid,
I took my truck into this dealership three times and twice I caught them trying to put on parts that were not needed and when I really did have a problem they did not find the problem but actually charged me for service that should have been warranty. I ended up taking the truck to Union Dodge in Garden Grove and not only were they friendly but they actually found the problem and fixed it.. In the process of these problems I went into the parts counter to but some parts, no one even came out to see what I wanted, and when they did the parts were double what Union Dodge was asking.

Sales=Avoid, Service=Avoid,
I purchased a new Dodge Viper from them for well over $80K. They did not disclose that the car was passed around the country for several months because of problems with the vehicle. After I purchased the vehicle, I asked the Viper expert about break in period, he said "just drive it hard, they are broken in at the factory". I found out later that his comment was absolutely false. The Viper actually has an extensive break in period. I also asked when I should get the oil changed. The Viper expert said "bring it in at 3,000 miles". That was also absolutely false. The Viper REQUIRES and oil change after the first 200 miles. I found all this out after discussing the issues with the manufacturer. Their sales tactics are also questionable. When I asked to order floor mats, one of the many the salesman they bombarded me with said he would get me "his special price" for the mats. He got them for $80.00. I found out later that $80.00 was the retail price.! These guys should not sell Vipers. They should stick to selling Neons at 8K a pop. I ended up selling trading the car in at a reputable dealer 2 months later at a loss of $28,000.

Sales=Avoid, Service=Avoid,
Huntington Beach dodge was the worst buying experience ever. One- They sold me a new dodge Dakota that had been damaged during shipping without disclosing it. Two- they over charged me for the vehicle by about $3000.00 dollars. After fighting with them for about four days, they finally exchanged the vehicle to one that was in the price range for the lease they signed me up with. That was the only good thing that can be said for the company. Except from day one, the new Dakota with the 3.9 V6 , has been getting about 9-11 miles per gallon (horrible). They have looked at the truck a few times and said that it is all normal. After calling them to have a alarm system installed the guy told me that it CAN NOT BE DONE... It would void my warranty. The only way to have an alarm installed they said was to do it behind the fuse block, without tapping into any wires. So in essence, no door,hood,starter kill, or flashing lights could be hooked up, without the warranty being voided. So I went to GLENN THOMAS DODGE, and they said that they were full of it. That it could be done no problem without the warranty being voided. I would advise EVERYONE, to stay the hell away from Huntington beach dodge, they're sales and service is the worst I've ever experienced. HUNTINGTON BEACH DODGE SUCKS!!!!!!!!!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007