Hayward Dodge - Hayward, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I have been lied to and cheated! They reset the check engine light immediately before selling it to me. They never performed the pre inspection that they told me they did on all vehicles. When my truck broke down less than 3 months after I bought it, I insisted on written proof of this inspection, because the truck has so many problems I new that it hadn't been done. They told my that they had not done it because they had assumed it was done by the previous owner! Furthermore they have refused to do it now..."because they will not fix the problems that might come up! Thank god we bought the warranty! I will be seeking legal help this week!
I strongly recommend that you ask for proof of anything that they tell you..in writing! I was told that my first service visit the deductible would be waved...but now that the guy who sold me the vehicle is no longer working there..they didn't honor his word. They reset the engine light..which came on three days after I had the truck...the transmission was bad ...and the exhaust "charcoal can" was broken when it was sold to me! Of course they didn't do the presales inspection that they told me was so great when they wanted me to buy the truck! Or they might have know this!
Submitted by: Frances Staudinger
Number of dealership visits=4, Last visit date=10/12/2005, Date report submitted: Oct 19 12:14:45 EDT 2005

Sales=Don't Know, Service=Avoid, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I brought my car in for a tire rotation and oil change. I also asked their "Viper mechanic" if he could pinpoint the cause of a creaking noise behind the dash. When I picked up the car the noise was still there and now the car was pulling to the right. I took it back for an alignment. They called me up later that day and said they had the car on the rack, got the pre-alignment specs, but wouldn't have enough time to do the work today because they were closing. When I went to pick it up the service advisor, William Staysa, charged me $156 for a full alignment. His argument was that "aligning the car is the easy part...finding out how bad of an alignment the car needs is what takes all the work". I waited for the charge to post to my account and then disputed it with the blessings of DCX customer service. I will never let anybody at Hayward Dodge touch my car again.
Submitted by: Brian
Number of dealership visits=3, Last visit date=April 21st, Date report submitted: May 31 02:57:42 EDT 2004

Sales=Good, Service=Don't Know,
Great sales experience. In and out in less than 2 hours. Price was as advertised and received extra package for free. Only problem was with finance guy who tried to tell me that he could not accept payment from my bank until I had paid 1 month's worth of interest on their financing. I explained the law and my right to pay off loan within 10 days and everything was fine. Great experience and would recommend them to my friends.
Number of dealership visits=1, Last visit date=06/29/02, Date report submitted: 17 Sep 2002

Sales=Don't Know, Service=Avoid,
I'm from Lake Tahoe (near Reno) and normally have my truck serviced at Reno Jeep/Chrysler (GREAT dealer!!) or Carson Dodge/Chrysler (also great!). I work in the Bay Area, and HAD to get the oil changed on my '99 3500QC 4x4 5-spd before towing up to Washington that weekend. I took the truck to Hayward Dodge based on the fact that they are a 5-star dealer (hah!). To start off with their labor rate is $90/hour; I had my Audi S4 serviced at the Porsche/Audi dealer in Marin for $75/hour a few weeks earlier!!! Second, I had made an appointment the day before, and they said it would only take about a half hour and I can wait for it; well I get there and they said they need the truck for half the day!! I told them no way, and got on them to get it done since I had an appointment. Once they got it done, the grand total came out to $94 for JUST an oil and filter change!!! The worst part has yet to come; when I went to fill up with diesel and checked the oil, I found they had left the oil cap sitting on the core support and oil had spewed all over the engine compartment!! The same numbskull that did the oil change had also proceeded to grind the tranny going into 1st gear when he drove the truck off. Needless to say I'm not exactly pleased with the level of service at Hayward Dodge. Having experienced several "5-star" dealers, Hayward Dodge and Reno Dodge must have paid off somebody at DC to get the rating!!! Go somewhere else if you can! Hayward Dodge and Reno Dodge are very unprofessional and are frankly looking to screw the customer over!
Date report submitted: NA

Posted to DiRT:
Sales: Have been to Hayward dodge, they can burn to the ground! Service: they try to blame tranny failure on high rpm neutral to drive engagement. they lied to me while the truck was in their care, they told me the tech had the tranny spread out across the bench. I then asked how i was just able to drive it around their back lot then? when I asked for the old parts, I was told they were sent to Detroit for failure analysis.
Date report submitted: NA

Sales=Avoid, Don't Know,
Can not even get out of your car across the street and the sales people are coming at you. When you make arrangements with one, so you can look another sales person attacks and don't care that you already talked with someone else. They are the worst of the dealers I went to.
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007