Dublin (Valley) Dodge Automall - Dublin, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service Manager is arrogant. keith something. Worst service I have ever had at an auto dealership.
My carpet was dirty and they told me that it was that way when I dropped off my vehicle. After three repair attempts i took it to Stoneridge and they fixed it right away.
Ryan
Number of dealership visits=4, Last visit date=NA, Date report submitted: Feb 16 23:44:48 EST 2004

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Service was terrible, service manager Keith Drake is an a--. he accidentally undercharged me then charged my Credit card without my authorization. They fixed a stuck spark plug, they kept it for 2 weeks!! and did not even take the time to test drive it. the minute i drove it I heard a huge exhaust leak. had to take more time off work to take it back to get it fixed. Keith talked down to both me and my wife, treated us like dirt after we have purchased 2 vehicles there totaling over $60,000!!!! They lost my business. Stay away!!
Jeff        jschick[at]yahoo.com
Number of dealership visits=6, Last visit date=12/9/2003, Date report submitted: Dec 13 19:35:22 EST 2003

Sales=Poor, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Stay away from this place, never had the parts for my vehicle, misdiagnosed several times, poor communication from service advisor (Paul Dilbert) and service manager (Keith Drake) didn't seem to care about my problems. Thought it was illegal to smoke inside the workplace in california ? Oh well, not like they have flammables in their shop....
Number of dealership visits=6, Last visit date=june 2003, Date report submitted: Dec 6 13:18:40 EST 2003

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought my truck from a ford dealer so I have their extended warranty,which is a very good warranty. Had a leaking axle seal which is covered but by a dodge dealer only. So I took it in service calls me next day says everything has been authorized by warranty company,we even managed to get you a rental. When I went to pick up my truck they wouldn't let me take it because they hadn't received payment from warranty company. I had to have truck for weekend plans so I gave them credit card as a deposit. They billed my card didn't straighten things out with the rental company,so I got billed twice for rental once on their invoice and once from rental company. When I talked to warranty they said that dealer was not faxing all info so they wouldn't pay. Now dealer is basically saying I don't have time to deal with your warranty company. AND THEY BROKE OFF A BOLT AND DIDN'T TRY TO FIX OR TELL ME ABOUT IT.
They also charged me for work that wasn't done and parts that weren't replaced and that are covered under a mopar warranty when I had transmission replaced. DO NOT TAKE YOUR CAR HERE IT HAS BEEN OVER A WEEK NOW AND THIS IS STILL NOT RESOLVED.
John Pogue        jpogue2112[at]attbi.com
Number of dealership visits=1, Last visit date=10/17/2003, Date report submitted: Oct 25 16:20:02 EDT 2003

Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes,
Dealer (salesman) lied about repaired body damage prior to sale. Service department assumes customers are morons; damaged bed during repair and attempted to deny it (they paid for the body work and rental car...), claimed slipping transmissions are normal (maybe in their trucks but not mine), claimed differential noise is normal (again, maybe in their trucks but not mine). Result: Quit using this dealer for warranty work.
Began using Carl Burger Dodge World in La Mesa CA: Good service writers...they treat you like you might actually know what is causing the problem and how to reproduce it. Don't have them rebuild the differential...u-joint caps were not torqued (barely finger tight), the gears were improperly set-up, etc. Other than that, no problems with them.
I would purchase from Carl Burger, but NEVER from Dublin. I would rather drive 460 miles to Carl Burger than give a dime to Dublin Dodge.
Number of dealership visits=hundreds, Last visit date=4 years ago, Date report submitted: 17 Jul 2003 15:05

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Bought my 2002 Dodge Ram 1500 there. The staff went way out of their way in helping me get financing. Since then, brought my truck in for two recall fixes. They got the job done with no problem and had my truck done at the time agreed on!
Number of dealership visits=3, Last visit date=5/2/03, Date report submitted: 30 May 2003 16:49

Sales=Avoid, Service=Don't Know, bought there=Yes,
I purchased a truck recently in Dublin California - As part of the purchase I traded in two old vehicles - A Dodge truck and a VW 99 Beetle. The truck was paid off right away - the VW was paid late and the check was short. The finance company - Premier Auto Finance has placed a delinquent mark against my credit - I want that taken off - it was not my doing and I am very angry about this - The dealer knows all about this and wrote a letter (by hand) that looks very unprofessional stating that it was not my fault - That does not take it off my credit rating - I am in the process of purchasing a house and that mark did effect my credit - I am beyond angry about that and will probably never go to that dealer again.
I paid $1100.00 for the service warranty and as of today's date 3/31/03 I have not received the service coupon book - I need my oil changed!
Joan Ledsinger     joan.ledsinger<at>lyonhomes.com
Number of dealership visits=2, Last visit date=1/11/03, Date report submitted: 31 Mar 2003 16:35

Sales=Don't Know, Service=Avoid,
I took my truck to this dealership 3 times for warranty work, they damaged it each time...
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 06 Dec 2001

Sales=Avoid, Service=Don't Know,
If the salesman cannot sell you a car, they get very rude and insulting. I also took my previous Dodge Ram there for service and had the Service Writer tell me something was not warranted, when indeed it was. I would never recommend anyone to go there for sales or service.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007