Barber Dodge - Vallejo, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, bought there=No, scv_there=Yes,
When I looking for my Cummins Dodge 2500 back in 99 I went to my hometown Dodge dealer, Barber and the sale rep didn't have a clue what a Cummins Ram was. I was referred to the sales manager who knew what they were but that was about all even though they had 2 on their lot. They were over priced and I went to Vacaville Dodge and bought there with a COSTCO program and paid less that the sticker price. NOw for Barbers service or lack of. A couple of weeks ago the engine started loping at idle, like it was a gas engine with a hot cam, and then it started being hard to start. I figured it was the lift pump but my computer was down and I couldn't go online to check out all the info that's out there on the lift pump problems so I called Barber and they told me the pump was in the fuel tank and cost $360. plus tax and of course installation. Trying to be intelligent about this and having replaced in tank fuel pumps before I took it in for a diagnostic check. I made and appointment but when I got there it was an appointment to get in line. They did give me a shuttle ride home. I then got smart and got out some copies of the TDR and called some of the vendors and they all said it was definitely the lift pump which is on the engine and not in the tank. Then i called Cummins and there pump was $160. including tax. I tried to stop Barber from touching my truck but they had already started. I spoke with the mechanic who was a very competent mechanic but obviously not a diesel mechanic. The computer said it was the injector pump and should be covered by the Cummins 100,000 mile warranty. I have 85.000 on the truck. Before Dodge would commit to a $1500. pump they wanted a fuel pressure test done so I brought the truck back and told them I had to have the truck back by 2pm to pick up my kids at school--no problem! At 3:30 they called and said it was done. Now it's the lift pump which isn't under the warranty because "according to Dodge" the lift pump is on the outside of the engine and things there aren't covered and of course because at 85,00 mile I was 923 miles over the 100,000 mile warranty. She kept mixing up the lift pump with the injector pump while she was feeding me this line. I went to Cummins and bought the pump and put it in. I'm still waiting to see if they are going to charge me extra to tell me that the pump I said was the problem was the problem.
Number of dealership visits=1, Last visit date=Oct. 8, 2003, Date report submitted: Oct 13 00:27:41 EDT 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007