Diamond Dodge - Flagstaff, AZ

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
Beware!! Do Not Buy A Vehicle From Diamond DOdge Flagstaff! A sales manager for Diamond Dodge Flagstaff "Hit and Run" my classically restored 1979 VW Bus. He is my neighbor. He was drunk, smashed the rear end of my rear engine VW Bus in a Diamond Dodge fleet vehicle. He sped away, had his friend drive the fleet vehicle away and ran inside his house. My neighbor luckily saw what happened as this looser would never have admitted responsibility. When I confronted him, nothing but lies. The dealership owner's son came out and threatened me, and was a total jerk. I had to call the cops, and sue the individual as well as the dealership to get a penny from them. Everyone at Diamond Dodge of Flagstaff Arizona treated me like I had done something wrong to them. Be especially wary of sales manager James Harris, Dealership owner's son Darryl Sacks, as they are rude and cannot be trusted. They are ill behaved spoiled brats who do not take responsibility for their actions. I would NEVER buy a car from these guys!!!!!! Beware!!!!
Submitted by: James Harris
Number of dealership visits=1, Last visit date=September 16, 2008, Date report submitted: Sep 22 14:41:56 EDT 2008

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
We took our 2004 Dodge Dakota to the dealership on a Tuesday as it needed a new transmission and was still under our extended service contract. Unfortunately, this dealership is the only one in our area, and as we had a Daimler Chrysler Extended Service Contract we had to go to a dealer.

We were told by the Service Manager that we would receive a phone call that evening with a diagnosis. No phone call. We called the following day, Wednesday, and was told we would have a diagnosis that day and they would call us. No phone call. We called around 5 pm and was told that the tech had gone home for the day. We called Thursday morning and was told we needed a new transmission (DUH) and they would call the warranty company for authorization for the parts and for a rental vehicle for us, order the parts with a trace attached, and call us back. No phone call. We called that afternoon and (after having an unnecessary conversation with the service contract folks which is another story) we got a vehicle approved for 5 days, meaning it would have to be returned the following Monday.

We called Friday morning and was told the transmission ought to be delivered Sunday night or Monday morning and we would get a call Monday morning. No phone call. We called Monday afternoon and was told there are no deliveries on Sunday or Monday and basically were called liars for reiterating what our service advisor had told us. We called the service contract folks to get an extension on the rental and was told that an extension is only for parts on backorder and our part did not qualify. We called the service manager back at the dealership and was basically told 'too bad.' After a heated argument, the service manager said he would pay for a one-day extension on the rental and promised us a loaner vehicle for Wednesday. Now, of course, when we initially brought our vehicle in, we were told they don't offer loaner vehicles, period after we expressed concern that the service would take longer than the amount of time we could keep our rental vehicle. Now we are told they have 3 loaners, but they are all out, and one is due back Wednesday.

Today is Tuesday. We called this morning for status on the transmission and was told we would be called back. No phone call. We called early afternoon. The part isn't in, but the service manager said he would run a trace and call us back. No phone call. We called back Tuesday evening and was told by the service manager that the part ought to be in Thursday or Friday and that it takes 4-5 days to ship from Michigan to Los Angeles and then 2 more days to reach Arizona. Why, then, we ask, were we given repeated misleading and false information? We were then told by the service manager that he would extend the rental vehicle for us; however, we had already returned it as trying to get a one-day extension seemed too problematic for him in the first place. We are now promised a loaner for tomorrow (Wednesday) and further told by the service manager that "even if there isn't one available, he would get us a car until our truck is done" - completely opposite what he originally told us.

We are wondering what the next obstacle will be, and have resolved to never deal with this dealership again.

We have already filed a complaint with Daimler Chrysler regarding this and to cover ourselves should the service department ruin our vehicle, as well as with the Better Business Bureau.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=1/15/2008, Date report submitted: Jan 15 19:58:49 EST 2008

Sales=Excellent, Service=Good, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have purchased several vehicles over the years from this dealership and yes they have had issues in the past but They have done a great deal to improve it and I as a customer have never felt neglected or mistreated. I would highly suggest giving these folks a shot.
A great place to shop and fantastic sales department
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=9-15-07, Date report submitted: Oct 2 15:52:19 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Diamond Dodge was very helpful in quality service. If you have any questions or need a great deal just ask for CK.
Submitted by: Sharmayne
Number of dealership visits=1 yr, Last visit date=Jan 16, 2007, Date report submitted: Jan 16 14:34:20 EST 2007

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I loved my salesman he told me all I needed to know about both trucks I bought there if I had gone anywhere else i wouldn't have been so happy. Thank you diamond dodge!
Submitted by: Carlos galindo
Number of dealership visits=2, Last visit date=3/5/2004, Date report submitted: Apr 23 22:36:28 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I had fun buying my truck from diamond dodge. they gave me a great deal.
Submitted by: jackie sablan     jakiesablan[at]hotmail.com
Number of dealership visits=8, Last visit date=7/03, Date report submitted: Oct 16 16:44:49 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Interestingly enough this complaint doesn't stem from a purchased vehicle. I am a small business and supplier of promotional items to various industries. I distribute all over Arizona with very few problems. This dealer ordered some buttons from me for a promotion that one of their finance mgr/salesman was running. A couple of month later after refusing to pay my paltry invoice <$200 I was told the the person was no longer there and that they had no intention of paying the bill. The sales manager/owners son, and sidekick were rude vulgar and threatening to my salesperson that was only trying to resolve the issue. Looks as thought the owner and family of this dealership are real sleezers. Be VERY wary of doing any business with them. YUK!!!
Submitted by: Chip Keeler      Chip[a]aol,com
Number of dealership visits=1, Last visit date=January 2003, Date report submitted: 07 Apr 2003 21:19

Sales=Don't Know, Service=Avoid,
DO NOT BUY OR HAVE YOUR CAR SERVICED AT DIAMOND DODGE IN FLAGSTAFF!! We own a Dodge Neon, that we bought in NY state We had no major problems until we started to bring our car to Diamond Dodge in Flagstaff, Arizona. Both the Service Manager and Director have been consistently rude, condescending, dishonest, and crooked. This company has the poorest customer service I have ever experienced. They are horrible and incompetent there. It began with a starting problem that did not get fixed, although we brought it in 5 times. Recently, the head gasket was leaking oil. We brought it in three times for the problem. The first time we got it back, it still leaked. The second, they replaced a valve cover, it still leaked. The third, the oil didn't appear to be leaking but once the car turned off - it was dead. The tow truck person said it was an alternator problem, caused by the service people moving things around in the engine to get to the head gasket. Our service contract only allows the car to be towed to the nearest dealer - who was Diamond Dodge. They had had our car for 3 days, we got it back and it was dead. The Service Manager called and told us it was only a battery problem and charged us $ 100.00 for the part and service. He told us the alternator would not have to be touched in any way to get to the head gasket and that they couldn't be sure if our old battery was bad and killed the alternator without putting in a new battery. The next day, the electricity turned on and off, the next the air conditioner was gone, then the power steering, followed by a loud clanking noise. Diamond Dodge refuses to reimburse us. Chrysler refuses to reimburse us because Diamond Dodge is an independently owned dealer. If it had been printed anywhere in the literature that I looked at before buying my car that: "The Chrysler Corporation refuses to accept any responsibility for the actions, misconduct, poor customer service, and crooked business behaviors of independently owned dealers" I would never have bought a Dodge. I never will again. We somehow got the car to the next closest dealer, an hour away. But, we have to pay for 5 days of a rental car until they can fit it into their schedule. The car is undrivable and that's the best Chrysler can do. We will be out over $300.00 for this and counting, and Chrysler accepts no responsibility. If you still decide to buy a Chrysler - just make sure the dealer isn't independently owned because if they rip you off, Chrysler won't do anything to help you.
Number of dealership visits=12, Last visit date=August 2000, Date report submitted: 30 Aug 2002

Sales=Avoid, Service=Avoid,
The service department is bad. I have a 95 2500hd w/ 16000 miles. The truck is showroom quality. After a so called recall for the charcoal gas canister, the internal windshield panel was broke and the heater vent switch was missing. I also found several scratch marks on the drivers side of the truck (It is a 4x4 and I expect it to get scratched by vegetation not by the jerk working on it.). When confronted they just blew me off and said it was already broken. (Truck only had 14500 miles at the time. 2) The paint on the cab of some of the truck is peeling. My had started to peel in 1998 with 8000 miles and they told me to wait for the recall, which I did. Finally in 2000 I demanded that my truck be painted. They told me that since the truck is 5 years old it is out of warranty and that dodge would not pay any amount. After my attorney talked to them they offered to pay $350 of the bill, but only the paintshop they recommended could do the work. (I wouldn't let them paint my nails) Remember this truck is in showroom condition. I use it to drive my handicapped father when there is snow/ice on the road, around town, and off to the lakes to fish. 3) Diamond Dodge is also into ripping off jeep owners. Although this is for Dodge Truck let it be know that this dealership did a gas tank recall #624 fuel tank gasket. 1st time they replaced the gasket. To do this they need to drop the gas tank. When I picked up the Jeep My inspection found several nuts and bolts missing from the skidplate and straps that hold the gas tank in place. I pointed this out and was told that they are not needed..???What? two months later fuel was gushing out the side of the tank, and returned to the dealership. They dropped the tank and told me that the gas tank need to be replaced and that I needed to pay for the work. This was not under warranty. B.S.!!!! Took the jeep home and a few weeks later the gas tank started to gush gas out the top of the tank. 3 times a charm. I had the gas tank pulled at a different shop and you will not believe what was found. This is a gas tank gasket that was a recall. It looked like an old gasket, with old hardware! used to repair the tank. AND!!! they used silicone to seal the whole job together. At this time I have been informed that ALL recall work is free to the consumer, and that ALL DEALERSHIP MUST MAKE ALL REPAIRS UNTIL THEY GET IT RIGHT. The recall was corrected and chalk up the rest for my stupidity. BEWARE. This is the only Dodge dealership in Flagstaff and they will rip you off. Sending you away driving in an unsafe auto. BEWARE.

Sales=Poor, Service=Avoid,
I bought a 2001 ram 4x4 from them. After 600 miles the check engine light came on, There service adviser Cindy advised just to drive it until it goes out. 800 miles right front shock bushing failure, they had no shock/ dents on hood, I was told several times that this would be corrected, it's been over a year and no correction or call back was ever made, Put down a 2000.00 cash down payment, They called me in a month saying I had put nothing down, lucky I had the receipts. 1999 dodge Dakota / bed out of line 1 1/2" / tranny noise / 4 out of round tires / all the lug nut covers flew off / numerous hoses and wires not loomed correctly and or not secured. The salesman are liars and the service dept is worse, These people must be training to lie to people, Oh yeah, If you want a free tank of gas , complain to the owner in the dodge boys boots, you won't get your truck fixed but you will get a tank of gas a compliment on how nice the bed of your truck look.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: June 26, 2009