Varsity Chrysler - Calgary, AB

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I dont even own a dodge and I bring my truck there. I used to own a Ram, my company switched me to a Ford. But the service is so bad I went to the people that make me feel like thier freind. Varsity Chrysler. I can not choose what the company buys but I do choose where to service it, and if I ever have to buy my own vehicle it will be a Dodge again.
Submitted by: Adrian Fong
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Sep 24 08:50:41 EDT 2008

Sales=Good, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have been going to Varsity for so long I thought it was about time that someone who was happy actually visited these sites that seem to be magnets for the bitchy and ignorant people that say nothing until they are un happy. The service staff at Varsity are always friendly, helpful and smiling. These people sustain a 12 hour a day bombardment from unhappy people and still somehow manage to get up every day to come to work and smile. They try everyday to make the people that are angry with their vehicles happy, even when they personally are blamed for it's failings. Hello people, they did not build the car.... they are just trying to get you back on the road.
Varsity Rocks.... and if you happen to have any problems Alana is the one to talk to ... she always gets the job done!
Submitted by: Chris Spensley
Number of dealership visits=too many to count, Last visit date=Sept 22, 2008, Date report submitted: Sep 24 08:46:19 EDT 2008

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
i work at varsity for 9 day as a journeyman tech. sad to say but dont bring your car there . its the most incompetent shop i never saw in 12 year as a technician . lots of bull $hit going on in there .
for the healt of your car .. trust me
thanks serge
Submitted by: serge     extremerotty[a]hotmail.com
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Sep 17 23:10:22 EDT 2008

Sales=Fair, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales were a little confusing and sketchy with salesman (wanted to make sale and get rid of me) hard to get answers from, financing was great and complete explanation. Service has been really good trying to figure out the vibration and keeping me informed in detail with the situation. Parts was ok when buying mods for the truck.
I would return to buy another vehicle , but probably seek a different sales person and ask for more detailed information. Service has been great to me
Submitted by: Withheld by request
Number of dealership visits=19, Last visit date=July 18 2008, Date report submitted: Jul 21 07:37:30 EDT 2008

Sales=Good, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I traded in a vehicle for a newer vehicle.That was my first mistake i should have kept my old vehicle. The vehicle that i bought had problems that i found out latter and wasn't impressed. There was a blown speaker, and the check engine light came on. I brought the car back and was sent over to a place called Auto max what a joke!!! All they did there was reboot the computer and told me that i had to take it back to the dealership because they don't do major repairs. I then toke it to the dealership which became a two day fix. First day i waited about 4 hours for them to tell me i
had to bring it back because parts were on order. Second day i was told it would not take as long. I had a appointment at 10am and they got my vehicle in at 1230pm what a joke!! I am very disappointed with there service department would not recommend them.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=may 1 2008, Date report submitted: May 1 15:45:36 EDT 2008

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
The dealership was ok, the problem was with Martin Motors in Brooks, AB. My truck gave out on my way to work, I called Roadside Assistance and they towed it to Martin Motors. It took two weeks to get the repairs completed. When I went to pick it up, I was told that I had to pay $1526.00. I was told that I would be reimbursed later for the repairs. Several days went by, not hearing anything about the reimbursement, I contacted them. They said that I would not be reimbursed because the cause was abuse. I cannot understand this. This truck is only used back and forth to work; I have not been in the fields with the truck, only road use. The clutch was given to me, however; I cannot be sure that this is the correct clutch from my truck because the damage looks too severe for just highway use.
When buying a new truck, you should not have to worry about getting repairs fixed under warranty. I am very disappointed with this service and I could not recommend buying a Dodge to any of my friends with the service that I have received. Would you please reconsider a full reimbursement of the cost of the repairs?
Submitted by: Tyson Langdon
Number of dealership visits=1, Last visit date=2006/04/06, Date report submitted: Apr 18 21:42:19 EDT 2006

Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service from this dealer was the absolute worst I have ever encountered. I am a tech at an import dealer and cannot fathom the treatment I received from Varsity. I took my truck in within 1 month of purchase for the steering column covers sitting so crooked that you couldn't use the tilt steering as the steering column would hit the instrument cluster trim and prevent the column from moving any further. They acknowledged the problem and of course ordered parts. Next visit was to replace, parts ordered were "broken", re-ordered, on 3rd visit the trim was replaced, looked worse that when I dropped it off as you could see inside the dash as the gap was so bad on the new covers/trim. Confronted advisor that I was not happy with repair (politely) and was told too bad that's as good as it gets. Got mad and suggested they swap trim with unit on lot, was told we have already replaced 2 times and it ain 't getting any better, service advisor then went and talked to manage! r as I was getting really mad at this time. On 4th visit this is what happened, trim was swapped out from another stock unit and it fit absolutely perfect! Likew. 4 visits for minor trim work!!! Not worth the headache! Where I work, the first time in, parts may have been ordered but within a month of purchase if a problem like this was noticed, right away parts would have been robbed out of a new car on the lot just to prevent the customer from having to come back a second time. To come back 4 times and having to get mad to get something done doesn't seem right after spending as much for these vehicles as we do.
Submitted by: Gordon Galloway
Number of dealership visits=5, Last visit date=Sept/04, Date report submitted: Nov 20 09:32:30 EST 2004

Sales=Avoid, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales department in a joke. If I had to buy a car again and go through every juvenile negotiating tactic (some bordering on illegal) in the book, I would rather walk than go back to Varsity.
Number of dealership visits=2, Last visit date=2002, Date report submitted: Jan 24 14:40:17 EST 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
They were the worst dealership I have ever dealt with. When I took my truck in and complained about my steering mainly ball joints and tie rod ends they told me that is was all within spec but still charged me over $500. After coming to Wainwright a 5 hour highway drive away and it was still doing the same thing that it went in for I took it too Wainalta and didn't even mention the ball joints but came out with all new ball joints and tie rod ends. They advised me that I should not have been driving it the way it was when I got there.
Number of dealership visits=2, Last visit date=Aug 2001, Date report submitted: 30 Mar 2003 10:38

Sales=Good, Service=Don't Know,
I bought my second vehicle from Varisity during the summer of 1993. I wanted something small and good on gas, so the vehicle I wound up buying was a used 1987 Plymouth Horizon, 2.2 L 5 speed. The sales person was friendly, and wasn't pushy at all. He had no problems with me taking the vehicle for an inspection (it was the best 50 bucks I ever spent !). During the test drive, he went with us. There were two Horizons there, a light blue model and a silver one. The light blue had more options, including air, while the silver one was base model. Both were priced similarly. I had the salesman start up both vehicles, and the startup of the blue one was awful (bad choke, I knew it would be a problem that would be a thorn in my side), so I wound up buying the silver one. That Horizon lasted me 8 years, and I racked up 120 000 km along the way. Varsity did not sell me a clunker, and I was extremely pleased at the reliability of the vehicle. While I was searching for my fourth vehicle, I did check out Varsity's used car lot, but did not find anything within my price range. I did not have a chance to use Varsity's service dept, nor did I get a chance to use the parts dept. but their used car sales was good.
Date report submitted: 31 Oct 2001

In this locale, the only place worth dealing is Varsity Chrysler, They get the parts on time and sell them at better price than others.  The salesman come out and look at your vehicle because the like dodge iron not just to try and push a new car on you.   Info included in Eastside report

 Sales=Good, Service=Excellent,  These folks have been my dealership of choice from our first '87 Voyager to date.  Their service department is well run and they never have "surprised" me with the bill.  Bought 2 other Voyagers from them. Their diesel mechanic knows what he's doing and has the engine running as good as it has been without an aftermarket power kit addition.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009