Grande Prairie Chrysler - Grande Prairie, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
So my experience began at GP subaru north which is a company owned by GP Chrysler, not bad to deal with, the salesman was good, showed me a dirty smoked out truck at GP's lot, but he was under the assumption that it was clean as that's what it said on his lot list, no big d i can deal, so i had my heart set on another truck, nice big unit. Got it all sorted out, So i drive it for awhile, making a good clunking when i shift and go over bumps and stuff, take it in, u joints that were supposed to be fixed were not as well as tie rods, and the steering shock were shot too, so they get it back together after a few days, should have taken one but what can u do right. So I put a good 3000 clicks on it in the first while, notice that tranny was pissing fluid all over the place, no big d, i take it too GP chrysler to get it fixed you know no big d. well kind of a big d but yeah, So my wife takes it in, takes over a week and a half to get it back, no phone calls, I'm ringing them off the hook to figure out what's going on, no one wants to answer me, so finally i get it back, After harassing them cause i need to pull my trailer to my wedding. two days to spare i get it back yay.you should have seen the list of s--t that they said they changed on the service order And off i go getting it ready to roll, i take it too super lube like i always do, they tell me my tranny is still pissing fluid woohoo, so now I'm really pissed, get my oil change done, take it back, the little service writer guy who i had been dealing with over the phone is there, wooohooo, so i tear into the kid asking him twenty questions, like what's going on here, why is my tranny still leaking, he says to me oh the leak could be from anywhere on the tranny, well i just had this thing in here for a week and a half like did u just let it sit in the lot or what, he says the earliest he can book me in is a month from then, I'm like i gotta pull my 13000 pound holiday trailer what the hell do i do with a leaking tranny, oh just watch the level he says oh i could have strangled him, and then he says have u seen your tires i wouldn't pull a trailer with those, yeah the one has a cracked sidewall no big d, there three ply sidewalls, and that's why i have a spare tire, i cant pull s--t with a tranny pissing like a horse, so i just walked away before i got mad. So i went ahead and pulled my trailer, i have never seen a truck covered with so much tranny fluid before, i think i went through about ohhh 10 quarts of tranny fluid yay, and barely making it up hills as i cant maintain pressure very well, woohoo gotta love the service oh yeah that brings me to southside in red deer but that's a whole way better story, go back to them in a heartbeat but i was again held up by GP chrysler again, southside repaired my truck wickedly fast, had parts ready to go within two hours, but the real kicker is that my tranny case was cracked, like how do u miss that and my guess is they never even looked, changed the pan gasket and called her good, but southside, had my entire tranny out, torn apart pretty much replaced the entire thing as well as the case, so the bill is at 4000, wooo yummy, and there is no way in hell i was gonna pay for it, so southside said they would call me at noon, they do and they tell me there waiting on GP chrysler to give the ok on them paying for it, so I'm like what the hell, i call GP chrysler and finally get the manager on the phone, he tells me his head tech is looking into it, and I'm like nope you just call southside and give them a po or your credit card cause my truck is leaving the place like now. go pick up my truck, purrs like a kitten and ready to rock, pulled my trailer like a fiend ohhh yeah in the end GP Chrysler - Million, southside a big two thumbs up in my book. GP chrysler's service department is absolute crap
Submitted by: Matthieu Robertson           mattyboy72[a]hotmail.com
Number of dealership visits=2, Last visit date=june 2007, Date report submitted: Jan 29 22:58:30 EST 2008

Sales=Poor, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I would never ever ever buy from GP Chrysler again! Fool me once shame on you fool me twice shame on me!! The salesmen in this dealership are so eager to screw you over. We bought a 04 Dodge 1500 and didn't find out until today that we paid $51,000 for a vehicle worth about $25,000! No where on our paperwork did it say anything about this.. It took another dealership looking up what we had left to pay to find this out! We will definitely be raising some hell about this as we like to have dinner and get kissed before we get.. you know!
Submitted by: Curtis
Number of dealership visits=2 purchases, Last visit date=Dec 30/06, Date report submitted: Feb 28 00:14:19 EST 2007

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
FIRST...they sell us a truck that is a piece of CRAP!!! There were 3 or 4 things that were slated to be fixed on it and they sold it to us, let us pick it up and take it off the lot, and then that night it DIED!! When we brought it back they were like "Oh the heating vents have to be fixed, the starter, and a few other things....they said it was supposed to have been done...but I guess it never was. My husband uses his truck for work, and so now we sit and wait, and 2 weeks they had his truck. They gave him back his old one so that was good...
Next service incident...My husband was up in Ft Nelson (middle of no where) and again the truck quits, so he gets it into a mechanic in town and he discovers it is the fuel pump..somthing that seems to be a problem for this year of Truck. He explains that it should be covered under warranty and he will get in touch with our dealership and get some forms filled out and parts and what not. Now on one hand I do believe that my husband over reacted, however when someone bold face LIES to you, it is tough to keep your cool!!!
The mechanic was told that the parts would be shipped up on Friday (the monday was a holiday in ALBERTA) Monday came in BC and there were no parts. My husband was stranded, and when he called GP chrysler, the lady said it was the Mechanics fault because he never faxed the papers....They then said that the papers never got to them until SUNDAY 11P... So I called Fort St JOhn, and had a part up to him within 6 HOURS!!!! IT took GP 6 DAYS... The one good thing is they agreed to pay for the part when we brought the receipt in BUT!!!! and here is the kicker...when my husband was in the office he noticed the fax from the mechanic on the ladies desk TIME STAMPED THURSDAY NIGHT!!!!!! BOLD FACE LIE... He used some very choice words, and was asked to take his cheque and leave...which by that time he was absolutely in hysterics..
The thing that gets me the most...Over 6 months later, he has another problem...we bring the vehicle to them, get it all signed in, and they tell us they will call us...2 days that truck sat..no phone call, so the hubby calls to see what is up...the manager says that "we are not going to work on
your truck because of the last time. Unless you can promise us that it won't happen again" Troy looked at him, was very calm, and said "You have had my truck for 2 days, 2 days that I have not been able to work, and I have to call you to find out that you are not going to work on it" The guys says "YES" so speechless he says okay, and hung up...picked up his truck and took it to Norlan..
No fighting because obviously where you scream, yell, or smile and nod, they don't give a sh**!!!
I have a leased Magnum, and if there was anyway that I could get out of it JUST to switch dealerships I would.
I am not the First in GP that has had issues with your Service department, and I am sure it won't be the last..
Submitted by: Tasha
Number of dealership visits=lots, Last visit date=Sep 2005, Date report submitted: Oct 5 12:12:05 EDT 2005

Sales=Fair, Service=Poor, Parts=Poor,
I bought my 4th dodge here as Nor Lan now has little ignorant punks working there. They gave me a good deal on my new truck, but when I went back 2 weeks later, I seen they were selling my trade (02 2500) for 10000 more than they gave me, mabey I did not get such a good deal after all--but hey, I signed right!?! However I went for service, and they made me wait 2 days to even hit the shop, after my "scheduled app" Then they ordered wrong parts, and I had to re-book. Then the one guy said after I complained, "you did not buy here so.." Hello, who does your books??? And, even if I did not, terrible customer service, and this is a 5 star dealer?? Maybe Chrysler should relook at their stats for this, as both these GP dealers say 5 star--I give them 1 star, if they are lucky. I now go to BC and get much better service!!
Submitted by: Withheld by request
Number of dealership visits=2 too many, Last visit date=January 2005, Date report submitted: Mar 24 14:24:43 EST 2005

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Phoned them from FSJ they told me they would beat the local dealers cost, but when I got there, they had all kinds of hidden costs, charged me for a warranty transfer, I later found out was free!! Read the find print with these guys!!
Submitted by: amanda bartlette      amandaB[a]pris.bc.ca
Number of dealership visits=1, Last visit date=October / 04, Date report submitted: Mar 8 17:28:20 EST 2005

Sales=Good, Service=Excellent,
Service was poor 6 months ago but has improved dramatically
Number of dealership visits=15, Last visit date=Feb 4 2003, Date report submitted: 05 Feb 2003 03:13:18

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009