Courtesy Chrysler - Calgary, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
i needed to purchase a new truck for ranching. i also needed a vehicle for my elderly mother, transport to doctor and appointments. i purchased the truck ok but the trade in that i gave was very low. i leased the second vehicle. this was my first lease and the dealership did not tell me i could not get out of the lease without paying the entire lease amount. after 3 years i went to another dealership and traded both vehicles for one. the new dealership was to pay the remaining to payments of the lease. a year later Chrysler is stating that i still have to pay for the vehicle even though the dealership took the vehicle. the dealership and chrysler have had a credit company after me to pay for the vehicle after a year and a half. when i looked at the schedule now i have to go to the Chrysler office to get a new schedule of payments to clear the matter. my credit is already damaged and that can not be changed for seven years. courtesy was not clear on the terms of the lease and would not take the vehicle without penalties. the other dealership jumped at the trade and everything is a mess with my credit. i rate courtesy very poor on the information that was given on the lease and i recommend everyone to stay away.
Submitted by: sandra crowchild
Number of dealership visits=four, Last visit date=18 months, Date report submitted: Jul 14 18:59:27 EDT 2008

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
2004 Ram 3500 Diesel 4x4, ?NEW? Checked paperwork before buying truck. Extra $1000 added for no reason. Sales manager caught trying to pad bill. Never did get explanation. He was just caught. Drove truck off dealership and broke down, took back next day. Turbo shredded and metal in engine. Took 2 weeks to fix and they never even changed oil. When I took truck back I asked for a new truck they said ?NO?. Give me my money back ?NO? ok give me a courtesy car / truck and I will talk to Dodge. ?NO? but we will give you a ride home in our courtesy van. What a joke. I owned this new truck for less than 1 day and all I got from dealer and Dodge was no. It took 2 weeks to fix due to shortage of parts. COMPLETELY UNEXCEPTABLE. He dealer could have taken out the goodwill account and made me happy and I might have had service done in the future. Now if I dropped a penny in the urinal I would pick it up. In my opinion is the Dodge Canada and Courtesy Dodge Chrysler are the poorest run companies I have ever seen. No wonder they can't sell these trucks, no business sense or customer appreciation or service. BRUTAL.
The worst truck buying and servicing and customer service EVER. Own a $55000 paper weight for 1 day and it blows up and they take zero responsibility. How is this legal. DODGE IS THE BOTTOM OF THE BARREL IN ALL RESPECTS.
Submitted by: Mike Watt    m_w69
Number of dealership visits=3, Last visit date=May 2004, Date report submitted: Jun 11 09:44:01 EDT 2004

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes, No comments offered
Submitted by: mac0136[at]hotmail.com
Number of dealership visits=25, Last visit date=June 23, Date report submitted: 02 Jul 2003 10:55

Sales=Good, Service=Excellent,
Bought a used 98 Voyager from them, only complaint was the vehicle did not come with the instruction manual. Salesman promised to order one in and call us when the manual arrived, but never did. Service department is excellent. They are usually able to fix vehicle problems most of the time. The service advisors are friendly and approachable. Courtesy has been my garage of choice since my second Chrysler (an '87 Horizon).
Number of dealership visits=NA, Last visit date=NA, Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009