Bridge City Chrysler - Lethbridge, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Own a 2004 Jeep Liberty, took the unit there to have the lower ball joint recall performed, they did not perform an alignment after. Front tires are wearing abnormally now, this is a leased vehicle and you would figure they would want to have it back in as good a shape as possible, the assistant service manager said that it was my responsibility. The tires had no abnormal wear the 26,000 km before this, the 5,000 km since this recall has worn my tires on the front very abnormal. Now I just rotate every 5-6,000 km to try to keep the wear as little as possible, they can worry about it when I give it back. There is also squeaking from the rear when hitting bumps, they tell me this is normal, at 30,000 km! Give me a break, the assistant service manger is a complete retard!
-as for Murray being taken out in handcuffs, this is very true, i was there when the incident went down!
Rob Bowen is an excellent new car manger, too bad the service department did not have his intelligence and integrity.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date= NOV. 07, Date report submitted: Jan 13 18:16:28 EST 2008

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My first buying experience at Bridge City was with Murray, an excellent sales person(who, by the way DID NOT get removed in hand cuffs)I am in the process of purchasing my 4th vehicle from there. My first dodge was purchased in calgary, where I lived at the time, but I drove it to Lethbridge for servicing. That is when I met all the wonderful management and staff at Bridge City Chrysler. They have all gone out of their way to make sure all my vehicles and needs are taken care of. When Murray was my sales person, he made sure all of my service experiences went well also...so he went above and beyond. My sales rep now is Sheldon and he also goes above and beyond. The Business Managers are great people and helpful. Clarence, the owner always remembers me and says hi no matter how long it has been since my last visit.
Submitted by: Withheld by request
Number of dealership visits=5, Last visit date=December 2006, Date report submitted: Dec 13 13:41:09 EST 2006

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Imagine my surprise when I learned that they had used my name to sell a new vehicle to so they could export it to the USA. Their salesman Murray and the sales managers were all in on it. The RCMP came into the dealership and took him out in handcuffs. From what I understand I was one of many that they falsified new vehicle sales to and then exported them to the USA.
Number of dealership visits=Several, Last visit date=Summer 2003, Date report submitted: Jan 11 23:52:03 EST 2004

Sales=Excellent, Service=Good, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I bought a dodge ram used from this dealership 3 months ago, Have had several friends drool over it and the steal of a price I paid for it. I absolutely love driving it. Three months later, (Halloween day)I went back in to trade in the biggest lemon of a car I have ever owned (not the ram). I told them about all the problems I had with it and have now with it. They took it off my hands no questions asked, Icicles still hanging off my nose from the poor heater it had. The absolute best salesman/babysitter I have ever dealt with immediately tried to get me in to a Van, knowing my wife would be in heaven and I would never drive the goofy things cuz ya just can't get at the engine without a skyhook in the back yard. He loves to joke around with the customer to get a little personal with them. Anyways, I bought a quality used vehicle from him that both the misses and myself love to drive. He was straight forward and honest as he could be with me Told me which vehicle was the one I wanted from knowing me and pushed me right on home with it to show the wife. She couldn't get her coat on soon enough to go for a spin. Right back to the dealership to make the purchase. Nathan Yonas is by far the most perceptive and understanding salesman I have ever dealt with. He gets you what he says and and follows thru with all the extras. Thumbs up to a Salesman You can Trust who won't sell the lemons.
Even knowing the front end problems associated with a dodge truck, it is still by far the best damn truck on the market. Would be nice to see a fix come out on the front end so it stays tight longer.
Frank Green     fnpgreen[at]shaw.ca
Number of dealership visits=many, Last visit date=October 31, 2003, Date report submitted: Nov 1 22:00:00 EST 2003

Sales=Excellent, Service=Excellent, no comments
Date report submitted: 06 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009